Insurance back guarantees & how they work

8 October 2015
Category Latest News
8 October 2015, Comments 0

What Protection Is Provided?

With an insurance backed guarantee, if the company ceases to trade through liquidation, bankruptcy death or state retirement of the principals you simply contact our claims department and any problems/repayments that are covered under either of the guarantees will be addressed with the minimum amount of fuss.

Insurance Backed Guarantee

In the event of the member company ceasing to trade as mentioned above, the insurers guarantee the cost of repairs or replacements of defective parts up to the full contract value of the installation. The guarantee which is available for up to 10 years and mirrors the same cover as that provided by the installing company is underwritten by leading insurers and meets all of the Financial Conduct Authority (FCA) requirements. All or any repairs will normally be undertaken by our own service engineers, or another member company appointed by the administrator/insurers.

Only IPWFI Ltd members can have their customers provided with our wide range of unique insurance backed guarantees/deposit indemnity protection which is designed to meet both the FCA and FENSA requirements as well as provide the consumer with complete peace of mind.

The FENSA Scheme

It is estimated that there are a huge number of installations of replacement glazing happening every year. If all of them were to go through the Local Authority Building Control application process, it would place an enormous burden on local authorities. It is essential to have a way to ensure that the work is done properly without an unreasonable increase in the administrative and financial burden on both installers and homeowners.

FENSA was set up by the Glass and Glazing Federation (GGF) at the request of the Department for Communities and Local Government (DCLG). To allow registered companies to self-certify that their installations comply with current Building Regulations.

Today FENSA is still very much industry-led, both in terms of its close working relationship with all the key trade bodies/associations (e.g. Energy Saving Trust, Competent Persons Forum, Local Authority Building Control (LABC) , Council for Aluminium in Building, Steel Windows Association, British Woodworking Federation, Glass and Glazing Federation, British Fenestration Rating Council), and also the types of type of companies who become FENSA registered (e.g. from glazing companies, builders, home improvements companies, local authorities, housing associations of property developers).

Any installation undertaken by a company which is not registered with FENSA or a similar body, or has been done as a DIY project by a homeowner, will need full Local Authority Building Control approval. All Local Authorities will know of the registered businesses in their areas and can identify unauthorised work very easily. It should be noted that the homeowner is ultimately responsible for ensuring the installation complies with these requirements.

Before you sign a contract to buy any replacement window, doors or roof lights, be sure to ask whether the installer is able to self-certify. If not, an application to Local Authority Building Control for approval under the Building Regulations will need to be made by either the installer or the homeowner before any installation work can commence. It is likely that there will be associated charges with this.